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USB Phone 2 PC Call Center

"Call Recording and Monitoring System Helps You Train Agents and Improve Customer Service"


The Konexx USB Phone 2 PC - Call Center is the ultimate low cost recording solution. Record telephone conversations digitally on a PC and file the recording for on your network for later retrieval and playback. Ideal solution for verification of contractual discussions. Flexible software program operates in Supervisor, Agent On-Demand, or Agent Logger mode. High quality sound recording ensures both sides of the conversation are recorded clearly.
Features
USB Phone 2 PC hardware and software easily installs on an individual PC or notebook.

Phone 2 PC - Call Center software has three GUI modes:

Supervisor Mode - gives the user complete control of all recording features (record, start/stop, pause, file location, etc.)

Agent-OnDemand Mode - perfect for verification services, enables agents to start/stop and pause recordings. Only the required portions of calls are recorded. Files are automatically saved to a drive location determined by a supervisor.

Agent-Logger Mode - voice activated mode that automatically records and files all conversations. Settings and features are invisible to agents.

No external power source needed. USB Phone 2 PC gets its power from the USB port.
Easily switch from recording phone conversation to recording from the supplied external microphone.
Auto file naming feature allows you to save files with prefixes and/or date/time as the file name automatically.
Supervisors can select on-demand or voice activated recording.
Administrators can choose modes by using a special password.
Voice activation feature starts recording when it senses voices on the telephone.
Bookmarks can be inserted during recording/playback for easy access to important points of the conversation.
Add an annotation at the beginning or end of a recorded file.
Includes an external microphone for easy dictation, meetings and interview recording.
Enables audio files to be played through the telephone set.
Great organizational tool that saves your conversations in folders and directories on your PC just like your Word and Excel files.
Easy to use Graphical User Interface (GUI).
Enables audio files to be played through the telephone set to parties at the other end of your call.
"Announcement Manager" feature allows playing of prerecorded messages to called parties, even while recording.
No computer sound card needed. The USB Phone 2 PC interface is the sound card.
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Technical Specifications
Phone 2 PC software uses GSM 6.10 compression algorithms to keep file sizes manageable (1 hour of recording time = Approx. 5.6MB).
Compatible with any Microsoft Windows 2000, XP, Vista or Windows 7 Operating Systems (32 or 64 bit).
Easy to use Graphical User Interface (GUI).
Automatic Gain Control (AGC) circuit ensures conversation is recorded clearly.
Phone 2 PC Interface installs easily to the office telephone (analog or digital phones) and your computer USB port.
Automatic Recording Level (ARL) ensures conversation is recorded clearly.
Powered by computer's USB port.
Interface size: 3.0 (L) x 1.3 (W) x 1.0 (H) inches. Weight: 1.5 ounces.
Installation Diagram
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